We have recently improved the software for the Home Base! Please allow 2-4 minutes for the Home Base to load and install the software. In the meantime, you don't need to do anything, just sit back and relax. If the Home Base is taking much longer than 4 minutes, please take the following troubleshooting steps:
- Make sure the Home Base is within range of you Wi-Fi Router
- Make sure your Home Base is plugged in
- Make sure your Wi-Fi router is functioning properly with no service interruptions
If you've taken these steps and the Home Base is still having trouble completing the update, please submit a support ticket.