Trouble Connecting Home Base to Wi-Fi

If you have encountered the "Trouble Connecting Home Base" message, the Home Base was unable to find an appropriate Wi-Fi network. 

Sometimes, Wi-Fi networks do not publicly broadcast the network name, so if you think this may be the case, select "enter network name" to manually type in the name of your network and the password (if applicable).  

Please note that the Home Base is only compatible with 2.4 GHz Wi-Fi networks.

If you are having trouble getting the Home Base connected to Wi-Fi, please submit a support ticket.

Have more questions? Submit a request