After adding a new iota to your account, it may need a software update. There are a couple of requirements that need to be met before the update can begin:
- The Home Base needs to be paired to WiFi (green light on)
- The Home Base needs to be near a window with the logo facing inside
- The iota needs to be on the charger (red light will flash when charging or stay solid red when fully charged)
- The iota needs to be in the same room as the Home Base
The update can take anywhere from 10-30 minutes, so you can get up and grab a nice cup of coffee while you wait!
If the problem persists, please submit a support request.